Scheduler 1 / Contact Center / NOW INTERVIEWING

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Date posted: 01/06/2020

job description

Scheduler I, Contact Center, Full-Time job, Days, Albuquerque, NM

We are hiring a Scheduler I to join our Contact Center in Albuquerque, NM

Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community. 

  This Full-Time job is located at     Lovelace Medical Group   is a multispecialty provider group, which includes clinics,  doctors and advanced practice providers in a broad range of specialties and primary   care, and provides patients with exceptional health care through the support of   Lovelace Health System hospitals and technology.    


Scheduler I Job Responsibilities:

  • Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
  • CSC also handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
  • Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
  • Identify and resolve customer needs to achieve First Call Resolution (FCR)
  • Meet/exceed established industry standard service goals and key performance indicators (KPIs)
  • Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
  • Demonstrates high levels of flexibility and adaptability
  • Able to answer an average of 78 – 90 calls/da

Scheduler I Education and Experience Job Requirements:

  • High School Diploma or GED
  • Desired: Associate’s Degree in related field of study
  • Medical terminology
  • One (1) year of previously related experience
  • Preferred: Previous medical office experience
  • Preferred: Heart Saver
  • Ability to type and enter data efficiently and accurately. 
  • Ability to work independently. 
  • Ability to communicate effectively. 
  • Knowledge of office procedures. 
  •   Knowledge of insurance plans. 
  • Skilled in a variety of software applications.

  Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business.
  • First for acquisition of ABQ Health Partners’ women’s health

Lovelace is a drug-free employer with smoke free campuses.

  ID: 13614



job facility

Contact Center - Lovelace Medical Group

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.